Home care provides older adults with one-on-one assistance from a trained caregiver in the comfort of his or her own home. This service, called “non-medical” home care, is different from home health or nursing care delivered in the home.

With support and companionship from a professional caregiver, seniors are able to live at home independently and maintain their quality of life—with reduced risks of falling or feelings of loneliness caused by isolation.

Our extensive roster of skilled caregivers include those experienced and trained in a number of specialized care requirements that commonly affect older adults. These include:

• Alzheimer’s disease
• Parkinson’s disease
• Dementia
• Cancer
• Rehabilitation
• Orthopedics
• Stroke and Neurology
• Hospice

With our 24-hour care service, caregivers come in shifts and stay with the client around the clock, ready to assist with activities of daily living and increase safety all hours of the day. 24/7 care provides support for seniors who require close supervision at all times. Hourly care is typically provided at a minimum of four hours but is also available for longer care visits.

With MSU Health Care at Home, you don’t just hire a caregiver. You work with a full Care Team to ensure the highest standards of care. Before beginning home care services, the care team creates a schedule and a plan that covers all aspects of the appropriate care and go over it with the caregiver. An RN Care Manager or Client Care Manager makes regular Quality Assurance visits to ensure the quality of care is exceptional and makes changes as needed.

It depends. Most long-term care insurance policies have a waiting period (or elimination period) of up to 90 days when you’ll have to pay for care out of pocket. So be sure to read the fine print in your policy to understand the terms of your coverage and what conditions trigger payment of benefits.

It depends on your policy. If this is your first time using your benefits for home care, it’s best to contact your insurance provider to be sure that you have an active claim, confirm any applicable elimination period, and clarify the services covered under your policy. TheKey is an approved provider with most major Long-Term Care (LTC) insurance carriers—and we have a free service to help our clients navigate all aspects of the claims process.

If you need long-term care insurance help to initiate a new claim or need guidance with an existing claim, we have a dedicated team of long-term care insurance experts ready to help.

MSU Health Care at Home provides a range of “non-medical” in-home care services, such as companionship, help with personal care and other ADLs, and Memory Care at Home. MSU Health Care at Home helps to manage the care relationship and supervises and trains w-2 caregivers.

MSU Health Care at Home does not provide or supervise the care relationship but rather coordinates introductions to clinicians that the patient may choose to work with to provide services under a self-directed care model.

MSU Health Care at Home is a service owned and operated by TheKey. Questions or complaints should be directed to TheKey at 855-205-4321.